11 Bola Privacy Policy – Protecting Your Personal Data Is Our Priority

11 Bola ("we", "platform", or "company") is fully committed to protecting the privacy and personal data security of all our platform users. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This policy applies to all individuals who access or use the website 11 Bola at https://11bola.im, including registered members, website visitors, and any party that interacts with our platform through any communication channel. By using the platform 11 Bola, you are implicitly consenting to the collection and processing of your data as described in this Privacy Policy.

We want to be upfront with you — your data has never been, and will never be, sold to third parties for marketing purposes. Your information is used solely for purposes directly related to delivering 11 Bola to you.

11 Bola only collects data that is strictly necessary to deliver our services to you. The following are the categories of data we collect:

We does not collect sensitive personal data such as health information, political affiliations, religious beliefs, or any biometric data unless specifically required by law for identity verification purposes.

Your personal data is collected through various means when you interact with the platform 11 Bola. It is important that you understand these collection channels so you are more aware of the data being shared with us:

• Account Registration: Information you provide directly during the registration process — your name, phone number, email address, and password.
• KYC Verification: Identity documents (copies of your MyKad or passport) uploaded for account verification or higher deposit limit purposes.
• Financial Transactions: Information processed through payment providers when you make a deposit using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), or any other available payment method.
• Platform Usage: Activity data automatically generated while you play slots, place football bets, use Live Casino, or engage with any other platform feature.
• Support Communications: Records of live chat conversations, emails, and WhatsApp messages you initiate with our customer support team 11 Bola.
• Cookies & Tracking Technologies: Technical data automatically collected via cookies when you browse our website (see Section 8 for more details).

11 Bola uses collected data solely for legitimate purposes directly related to the delivery of our services. The following are the specific purposes for which your data is used:

1. Account Management: Creating, verifying, and managing your account on the platform 11 Bola, including security settings and profile updates.
2. Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, and other methods, as well as managing withdrawal requests to your account in Malaysian Ringgit (MYR).
3. KYC & Anti-Money Laundering Compliance: Verifying your identity and meeting Malaysia's legal compliance requirements, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
4. Security & Fraud Detection: Detecting suspicious activity, preventing multi-account abuse, and safeguarding the integrity of the platform 11 Bola.
5. Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to you.
6. Service Communications: Sending important notifications regarding your account, transactions, security updates, and policy changes.
7. Marketing (With Consent): Sending promotional information, bonuses, and exclusive offers — only to members who have given their consent, with the option to unsubscribe at any time.
8. Platform Improvements: Analysing aggregated usage patterns to improve user experience and platform performance 11 Bola.

11 Bola does not sell, rent, or commercialise your personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Data that must be shared with providers such as Touch 'n Go eWallet, DuitNow, GrabPay, and banking institutions to process your financial transactions.
• Game Providers: Information required by licensed game providers (such as Pragmatic Play, Evolution Gaming) to verify your identity and process gaming transactions.
• Malaysian Authorities: Where required by law, court order, or a lawful request from enforcement agencies such as PDRM, SPRM, or Bank Negara Malaysia.
• Security & Verification Services: Identity verification and fraud detection service providers that help protect the platform 11 Bola and all its users.

All third parties we share data with are bound by strict confidentiality agreements and are required to handle your data in accordance with Malaysia's PDPA 2010.

11 Bola continuously invests in robust security infrastructure to ensure your data remains protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using TLS 1.3 — the same standard used by Malaysia's leading banks.
• Secure Password Storage: Your password is never stored in plain text. We use a one-way, irreversible hashing algorithm.
• Two-Factor Authentication (2FA): Additional security options available to all members 11 Bola via Malaysian phone number OTP.
• 24/7 Security Monitoring: Our security team continuously monitors our systems to detect and respond to any threats in real time.
• Regular Audits: Our security systems are regularly audited by independent security assessors to ensure the highest standards are maintained.
• Internal Access Controls: Only staff with a legitimate business need are permitted to access member data, and all access is logged and monitored.

11 Bola retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal requirements. The following are our data retention guidelines:

Website 11 Bola uses cookies and similar tracking technologies to enhance your experience and analyse our platform's performance. The following are the types of cookies we use:

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the platform 11 Bola.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 11 Bola. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or out of date, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — except for data that must be retained for legal compliance.
• Right to Withdraw Consent: If you have previously given consent for specific data uses (such as marketing), you may withdraw that consent at any time.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time.
• Data Portability Rights: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact us by email at privacy@11bola.im or via Live Chat 11 Bola. We will process your request within 21 working days in accordance with the requirements of PDPA 2010.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 11 Bola manage your personal data, please contact our Data Protection Officer through the following channels:

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under PDPA 2010. Further information is available on the official website of the Department of Personal Data Protection Malaysia.