Terms & Conditions of Use – 11 Bola Platform

By registering, accessing, or using any part of the platform 11 Bola available on the website https://11bola.im, you hereby fully, unconditionally, and legally agree to be bound by all terms, conditions, rules, and policies contained in this document.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 11 Bola ("Platform", "us", or "the company"). These Terms govern your access to and use of all services, products, promotions, and content provided by 11 Bola.

These Terms apply together with the Privacy Policy, Responsible Gaming Policy, and any additional guidelines that may be issued by 11 Bola from time to time. In the event of any conflict, these Terms shall prevail over all other documents unless otherwise stated in writing.

To register and use the services of 11 Bola, you must meet all of the following eligibility criteria at all times:

• Aged 18 years of age or older at the time of registration and throughout the period of platform use.
• Is legally capable of entering into a binding agreement under Malaysian law.
• Not appearing on any self-exclusion list issued by any relevant authority.
• Not registering on behalf of another person or using a false identity under any circumstances.
• Register only one (1) account only per individual, per IP address, per device, and per household.

During registration, you are required to provide complete, accurate, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. 11 Bola reserves the right to request identity verification documents at any time for KYC (Know Your Customer) compliance purposes.

Your account at 11 Bola is for your personal use only and may not be shared, transferred, or sold to any other party. You are solely responsible for all activities that occur under your account, including any bets placed or financial transactions made.

You are required to keep your account password confidential at all times. 11 Bola shall not be held liable for any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

• Notify 11 Bola if you suspect your account has been accessed without your authorisation.
• Use a strong, unique password – a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not log in to your account 11 Bola via a public device or unsecured Wi-Fi network.
• Log out of your account after each gaming session, especially on shared devices.

The balance in your account represents real money in Malaysian Ringgit (MYR) and is not a financial instrument, credit, or transferable currency. Account balances may not be used as collateral or security for any purpose outside the platform 11 Bola.

11 Bola supports a wide range of local Malaysian payment methods for the convenience of our members. All of the following payment methods are available for deposits:

All deposits must be made using a payment method registered in your own name. 11 Bola reserves the right to reject any deposit made through a third-party account and may freeze such funds pending the completion of an investigation.

Withdrawal of funds from your 11 Bola you are subject to the following terms and conditions. We are committed to processing legitimate withdrawals as quickly as possible – typically within 5 to 15 minutes for most methods.

• The minimum withdrawal amount is RM30 for each request.
• Withdrawals must be made to the same payment method used for the deposit (for the first time).
• Each player is allowed a maximum of three (3) withdrawal requests within 24 hours.
• Withdrawals may be placed on hold for security review if unusual account activity is detected.
• Bonus withdrawals are subject to the wagering requirements specified in the respective promotion terms.

11 Bola reserves the right to request identity verification (KYC) before processing withdrawals that exceed certain limits. This process is in place to protect our members from fraud and to comply with Malaysia's Anti-Money Laundering laws (AMLA).

All bonuses, promotions, cashback, free spins, and rewards offered by 11 Bola is subject to the specific terms set out in each offer. The general conditions applicable to all bonus types are as follows:

• Each bonus may only be claimed one time only per member, unless otherwise stated in the promotion terms.
• The welcome bonus is available to new members only, for their first deposit.
• Bonus funds cannot be withdrawn directly — they must first be wagered in accordance with the applicable wagering requirements.
• The wagering requirement refers to the total amount you must bet before you can withdraw winnings from a bonus. For example, a RM100 bonus with a 10x wagering requirement means you need to place a total of RM1,000 in bets.
• 11 Bola reserves the right to void any related bonuses and winnings if fraud, abuse, or a breach of terms is proven.

11 Bola offers a wide range of games including football betting (Malaysia Super League, EPL, Champions League), Live Casino (Baccarat, Blackjack, Dragon Tiger), slots, lottery, and table games. Each game category is governed by its own specific rules in addition to these general terms.

• All completed game outcomes are final and not subject to dispute unless there is clear evidence of a technical failure on the part of the platform.
• In the event of a technical disruption during gameplay, 11 Bola will endeavour to resolve the situation as fairly as possible based on available game data.
• Any bets placed while the system is experiencing technical issues may be voided and funds returned to the player's account.
• For Sports Betting, odds are based on current market prices and may change before a bet is confirmed. The odds displayed at the time of bet confirmation shall apply.

Live Casino games at 11 Bola uses independently audited RNG systems for slots and number-based games, while live dealer games use real physical equipment broadcast in real time to ensure complete transparency.

The following activities are strictly prohibited on the platform 11 Bola. Violation of any of these rules may result in account suspension or permanent termination without any refund:

• Registering more than one account using the same or different identities (duplicate accounts).
• Using bots, automated software, scripts, or any third-party tools to play or place bets.
• Collusion between players to manipulate game outcomes, particularly in poker or games involving other players.
• Exploiting any bug, system error, or software vulnerability to gain an unfair advantage.
• Money laundering or using the platform 11 Bola for any illegal activities including financial fraud.
• Threatening, insulting, or harassing any member of staff 11 Bola or other players.
• Providing false or misleading information during registration or the KYC verification process.

11 Bola is committed to protecting the privacy and personal data of all our members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Any personal information you provide will be handled responsibly and will never be sold to third parties.

By registering an account, you grant 11 Bola to collect, process, and use your data for the following purposes:

• Account management and identity verification (KYC).
• Processing of financial transactions including deposits and withdrawals.
• Communications related to promotions, offers, and platform updates (can be unsubscribed).
• Fraud detection and compliance with applicable laws.
• Service improvement based on user behaviour analysis (in aggregated, non-personally identifiable form).

For more information on how we manage your data, please refer to our Privacy Policy in full.

To the extent permitted by applicable Malaysian law, 11 Bola shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from betting or gaming decisions.
• Service disruptions due to scheduled or unplanned maintenance.
• Losses resulting from technical failures beyond reasonable control 11 Bola.
• Unauthorised access to your account due to your own negligence in safeguarding your password.

However, 11 Bola acknowledges full responsibility for the protection of member funds held in platform accounts. Player funds are recorded separately and fully safeguarded.

11 Bola reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Verification of fraudulent activity, money laundering, or any other illegal activity.
• Failure to fulfil a KYC verification request within the stipulated timeframe.
• Instructions from law enforcement or relevant regulatory bodies.

If an account is terminated for legitimate reasons (not due to fraud), any remaining account balance (after deducting bonuses that have not met wagering requirements) will be returned to the member within 14 business days.

Members may also request to voluntarily close their account at any time by contacting the support team 11 Bola via live chat or email. If there is a remaining balance in the account, the standard withdrawal process will apply.

11 Bola reserves the right to modify, add, or update any part of these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon being published on our website.

We are committed to notifying members of important changes through:

• In-platform notifications (pop-up or banner) upon your next login.
• Email to the address registered to your account.
• Announcement on the website 11 Bola.

It is your responsibility to review these Terms & Conditions periodically. Your continued use of the platform 11 Bola following any amendment taking effect will be deemed as your acceptance of those changes. If you do not agree with the amendments, please close your account and discontinue use of the platform.