For 11 Bola, gaming is about fun – not stress. We provide the tools, guidance, and support you need to keep your gaming experience positive, in control, and enjoyable at all times.
We at 11 Bola believes that online gaming – whether slots, live casino, Malaysia Super League football betting, or lottery – should be an enjoyable form of entertainment, not a burden in your life.
Responsible Gaming means playing within your means – in terms of both time and money. It means playing for entertainment, not as a source of income or an escape from everyday problems.
For 11 Bola, the safety and well-being of our members matter more than any business profit. That is why we invest in tools and resources that help you play smart and stay in control.
Always remember: Winning is a welcome bonus, not a guarantee. Every gaming session should begin with the understanding that money wagered is spent for entertainment – just like going to the cinema or a concert.
We do not send promotional materials to players who have set limits or applied for self-exclusion.
Every registration is age-verified. We do not permit anyone under 18 years of age to use the platform 11 Bola.
All support teams 11 Bola trained to identify and assist players showing signs of problem gambling.
When you request a self-exclusion or account closure, we will action it immediately — no obstacles, no attempts to persuade you to keep playing.
All these tools are free and can be activated directly from your account settings
Set the maximum amount you can deposit into your account 11 Bola you within a specified period. Once a limit is set, it takes effect immediately and cannot be increased before the limit period expires.
Set a maximum duration for each gaming session. Once the time limit is reached, the platform will send a notification and encourage you to take a break before continuing.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will be automatically blocked from placing new bets until the period resets.
Need a break from gaming without fully closing your account? Choose a cool-off period ranging from 24 hours to 6 weeks. Your account will be temporarily suspended and all balances retained.
Extended self-exclusion options – from 1 month up to 5 years or permanently. During this period, you will not be able to access your account and 11 Bola will not send you any promotions.
Unsubscribe from all promotional communications 11 Bola including bonus emails, WhatsApp notifications, and promotional SMS – so you are not tempted to play more than planned.
Go to 11 Bola and log in to your account using your phone number and password.
Click on your profile icon at the top right corner, then select "Settings" or "Responsible Gaming".
Select the type of limit you want, enter the value or duration, and confirm. Active immediately with no delays.
If you need help activating any of these tools, the 11 Bola available 24/7 via live chat. We will not question your decision or try to talk you out of setting limits.
One of the most effective ways to manage your gaming spend is by setting deposit limits. At 11 Bola, you are free to set limits based on your own needs and financial situation.
| Limit Type | Duration | Minimum | In Effect |
|---|---|---|---|
| Deposit Limit | Daily | RM10 | Immediately |
| Deposit Limit | Weekly | RM50 | Immediately |
| Deposit Limit | Monthly | RM100 | Immediately |
| Loss Limit | Daily | RM10 | Immediately |
| Session Time Limit | Per session | 1 hour | Immediately |
| Cool-Off Period | 24h – 6wks | 24 hours | Immediately |
| Self-Exclusion | 1 month – Permanent | 1 month | Immediately |
Deposit limit increases take 7 days to come into effect, ensuring your decision is made with a clear head. Decreases take effect immediately.
Recognising the early signs is an important first step. If you identify with any of the following situations, it may be time to seek help:
You regularly exceed the gaming budget you set before a session begins, or borrow money to gamble.
You keep playing in hopes of winning back money you have already lost – known as "chasing losses".
Family, friends, or your partner have started to complain about the time or money you spend playing on platforms like 11 Bola.
You feel restless or irritable when you're not playing, or you've tried to stop but haven't been able to.
You have lied to someone close to you about how much time or money you have spent gambling online.
You are using money meant for bills, rent, or daily necessities to make deposits at 11 Bola or other platforms.
Answer these 5 short questions honestly to assess your risk level. There are no right or wrong answers — this is simply a guide to help you.
Question 1 / 5: Have you ever wagered more money than you could afford to lose?
If you or a loved one needs help, the following resources are available free of charge
Malaysia's national crisis and emotional support helpline. Free, confidential, and available 24 hours a day.
Psychiatric Units at Malaysian government hospitals offer counselling and treatment for problem gambling.
A volunteer organisation providing emotional support and empathetic listening for individuals in distress.
Our support team is trained to assist members who need help related to responsible gaming.
Platform 11 Bola using a strict age verification process. We understand that this responsibility does not rest solely with us – parents and guardians also play an important role.
If you are a parent, we encourage you to:
If you suspect a minor is using an account 11 Bola, please contact our support team immediately at support@11bola.im. We will take prompt action to investigate and freeze the account if necessary.
Set spending and time limits before before starting a gaming session, not while you are actively playing.
Use the minimum deposit of RM10 at 11 Bola to try out new games without the risk of big losses.
Take a break of at least 15 minutes after every 2 hours of play. Stand up, stretch, and drink some water.
Do not play while drunk, under severe stress, or in an emotionally unstable state.
Keep other activities in your life – sports, family, hobbies. Don't let gaming become your only form of entertainment.
Remember: betting on EPL football or the Malaysia Super League is entertainment, not a reliable source of income.
Questions most frequently asked by 11 Bola members
Join the responsible gaming community at 11 Bola. We provide all the tools you need to ensure your gaming remains enjoyable, safe, and fully within your control.